DATA OWNERSHIP AND PERMISSIONS

WHO WILL OWN MY DATA? WHY DO YOU NEED MY DATA? WHAT ALLOWS YOU TO USE MY DATA?

Knowsley Council – the Communications and Events teams – will own your data.

The Venue offers spaces for meetings, conferences, celebrations as well as staged events. The Venue also houses The Bistro, a café and bar offering food and drink.

We do not collect any information other than your name and e-mail address via a newsletter sign-up form and e-mail inbox.

We need this information to:

  • Make bookings and confirm details of attendance at relevant events.
  • Contact you with any details regarding changes to your booking(s) or event(s)
  • Future awareness of forthcoming Venue events and provide information about services offered by The Venue.
  • Invite comments regarding experience of the website itself in terms of content and usability.

The Venue website has an informational purpose for commercial audiences. We do not take any payments or transactions on this website for the events held.

No data is collected for strategic marketing purposes – it is a catch-all e-mail list with no segmentation used.

We use your personal data with your consent and in signing up to our mailing list and checking the box “I agree to be e-mailed”, it signifies explicit consent and opt-in.

We rely on your consent to use this information for the purposes stated above. You have the right to withhold your consent to our use of your information in this way. If you withhold your consent to use your information, we will be unable to contact you about the events and services we provide.

DATA SHARING AND STORAGE

WHO WILL MY INFORMATION BE SHARED WITH? DO I HAVE TO PROVIDE THIS INFORMATION AND WHAT HAPPENS IF I DON’T? HOW LONG WILL YOU KEEP THIS DATA FOR AND WHY? HOW WILL MY INFORMATION BE STORED? WILL THIS INFORMATION BE USED TO MAKE AUTOMATED DECISIONS ABOUT ME? WILL BE MY DATA BE TRANSFERRED ABROAD AND WHY?

We will not share your information with any third parties.

On our website, it will be clearly signposted where we need to ask your consent to share any information with our partners. Any information that we do discuss and share with our partners only has non-personally-identifying information.

You do not have to provide this information to us. However if you do not provide this information, we will not be able to confirm bookings or provide information about events and services provided at The Venue.

You do have rights to your data, please see below.

We will keep this information for as long as is necessary to fulfil the purposes stated above, but explicitly retain all e-mail information for a maximum of seven years.

Your information will be stored electronically on our customer database, and we may keep paper copies if necessary.

If a user visits our website, then a Google Analytics cookie is placed on their device. Please read more about Google Analytics Cookie Usage on Websites. This cookie gives us non-personally-identifying information such as language, country, city, browser, operating system, service provider, mobile operating system, mobile service provider and mobile screen resolution. Google Analytics also tells us how you found our website (e.g. through a search engine, referred from another website or social media) It also gives us important metrics about how specific content is performing. Your information is then stored on Google’s Google Analytics platform, not our website. Google has published the Google Privacy Policy, where you can read more.

We do not use contact forms anywhere on this website – we have an e-mail sign-up, phone number and e-mail address. The e-mail newsletter is managed through Mailchimp, who have published their Security documentation outlining their position on data security and privacy.

If the user writes to The Venue via e-mail, then their communication will be stored and subsequently destroyed as per the council’s privacy policy regarding e-mails. This information is not stored within any other system other than Microsoft Outlook, which has relevant security measures applied to it from Knowsley Council IT.

If the user telephones The Venue, no phone calls are recorded and any documentation referring to these phone calls will be stored and subsequently destroyed as per the council’s privacy policy regarding phone calls.

Anyone who contacts The Venue has the right to be excluded from any further communication and this is explicitly included on the footer of all e-mails sent from The Venue.

This information will not be used to make automated decisions about you and will not be transferred abroad.

YOUR RIGHTS

WHAT RIGHTS DO I HAVE WHEN IT COMES TO MY DATA?

  • The right to subject access – you have the right to see a copy of the personal data that the Council holds about you and find out what it is used for.

  • The right to rectification – you have the right to ask the Council to correct or remove any inaccurate data that we hold about you.

  • The right to erasure (right to be forgotten) you have the right to ask the Council to remove data that we hold about you.

  • The right to restriction – you have the right to ask for your information to be restricted (locked down) on Council systems

  • The right to data portability – you have the right to ask for your data to be transferred back to you or to a new provider at your request.

  • The right to object – you have the right to ask the Council to stop using your personal data or to stop sending you marketing information, or complain about how your data is used.

  • The right to prevent automated decision making – you have the right to ask the Council to stop using your data to make automated decisions about you or to stop profiling your behaviour (where applicable)

To find out more about your rights under the GDPR, please visit the Information Commissioner’s Office website.

To request a copy of your data or ask questions about how it is used, contact:

Data Protection Officer, Knowsley Council, Westmorland Road, Huyton, L36 9GL.

You can also e-mail inforights@knowsley.gov.uk

To complain directly to the council’s Data Protection Team, please write to:

Data Protection Officer, Knowsley Council, Westmorland Road, Huyton, L36 9GL.

You can also complete an online complaint using the Have Your Say online form from Knowsley Council.

You also have the right to complain directly to the Information Commissioner’s Office using the following details:

The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Or telephone 0845 630 6060 or 01625 545745

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